Refund Policy

This policy forms part of our Terms of Service. It applies to subscriptions sold by Coastline Digital sp. z o.o. under the Alpha Charts name. Nothing in it limits the rights consumer law gives you.

1. 30 days money back

Every plan is charged when you buy it, for the plan and billing period you chose, and you get full access to that plan straight away. Its first payment comes with 30 days money back: ask within 30 days of that payment, by email to support@getalphacharts.com from the email address of your Account, and we return it in full, whatever the reason. We only ask what would help us improve, and you do not have to answer. Your paid access ends when the refund is issued. The money back applies once per customer and to a plan's first payment only, monthly or yearly, not to renewals.

We no longer start free trials. A free trial started before 29 October 2026 runs to its own end date: nothing is charged during it, the first payment is taken when it ends unless you cancelled before then, and that first payment carries the same 30 days money back.

2. How to cancel

Cancel from your Account at any time, or write to support@getalphacharts.com from the email address of your Account. Cancellation stops the next renewal. You keep access until the end of your trial or the period you have already paid for. Then paid features end and your TradingView access to the Indicators is removed.

3. Monthly plans

Monthly subscriptions are billed at the start of each month of service. Apart from the first payment's 30 days money back (section 1), and because the scripts and the platform are available in full from the first moment of each period, a monthly period that has started is not refunded, partly or in full. Cancel before the next renewal date to avoid the next charge. This does not affect billing mistakes, sections 7 and 8, or your rights under consumer law.

4. Yearly plans

Yearly subscriptions are billed at the start of each year of service. The first yearly payment carries the 30 days money back of section 1. After the 30 days, a yearly plan can still be cancelled at any time, and it then runs to the end of its paid year without a further renewal. A renewal is not refunded, partly or in full.

5. Changing plans

When you upgrade, the new plan starts straight away and the difference for the rest of the period is shown to you before you confirm. When you downgrade, the change takes effect at your next renewal, and the current period is not refunded. Switching from monthly to yearly billing starts a new yearly period; if you have not had the money back before, section 1 applies to that first yearly payment.

6. Billing mistakes

If you were charged twice, charged after a completed cancellation, or charged an amount different from the price you agreed to, we correct it in full, whenever it happened. Write to support@getalphacharts.com with the date and amount of the charge.

7. If we change or end the Service

If we stop offering the Service, end your plan without a breach on your part, or make a change that materially reduces what your paid plan includes and you cancel because of it, we refund the unused part of any prepaid period.

8. Your right of withdrawal

If you are a consumer in the European Union, or a sole trader in Poland buying for purposes that are not professional for your business, you have a statutory right to withdraw from the contract within 14 days, without giving any reason.

• When the period runs. The 14 days start on the day the contract is concluded, which is the day you buy a plan (or started a free trial, before 29 October 2026).
• What you get back. You ask at checkout for your plan to start straight away, and you can still withdraw within the 14 days. We then refund your payment, less an amount proportional to the paid days you used up to the moment you told us you were withdrawing. A withdrawal during a free trial costs nothing. On a plan's first payment the 30 days money back of section 1 returns it in full instead, so you get the better of the two.
• How to withdraw. Use the Withdraw from contract function, linked at the foot of every page, or send us a clear statement, such as an email to support@getalphacharts.com, before the 14 days end. You can use the model form in section 11, but you do not have to. We confirm by email that we received your withdrawal.
• Your refund. We refund the amount due without undue delay and within 14 days of receiving your statement, using the payment method you used, at no cost to you.

Statutory rights for a digital service that does not conform to the contract are explained in the complaints section of the Terms of Service and are separate from this right.

9. Chargebacks

If something looks wrong on your statement, please write to us first. Almost every billing problem is solved faster that way. If you open a dispute or chargeback with your bank, access to the paid features covered by that payment is suspended while the dispute is open. If the payment is reversed, your paid access ends. This does not limit your right to dispute a payment that was not authorised.

10. How refunds are paid

• Refunds go back to the payment method you used, in the currency you were charged.
• Any tax you paid on the refunded amount is refunded with it.
• Most banks show the refund within 5 to 10 business days of our issuing it. The timing after that depends on your bank or card issuer.
• AI usage allowances have no cash value and are not refunded separately.
• If you bought through Onelink (Terms 7.10), this policy applies in the same way. You can ask us or Onelink's support, and the refund is paid through Onelink. Onelink may also refund a payment within 60 days of it in certain cases.

11. Model withdrawal form

Complete and send this form only if you want to withdraw from the contract.

12. Contact

Refund and billing questions: support@getalphacharts.com or the Contact page. Please write from the email address of your Account so we can find your subscription.

Company

Coastline Digital sp. z o.o.

Trading as

Alpha Charts

Registered office

ul. Hoża 86 lok. 410, 00-682 Warsaw, Poland

Registry court

District Court for the Capital City of Warsaw, XII Commercial Division of the National Court Register

KRS number

0001269306

Tax number (NIP)

7011333619

Share capital

PLN 5,000

Email

support@getalphacharts.com