Terms of Service

1. Who we are

Alpha Charts is operated by Coastline Digital sp. z o.o., a limited liability company registered in Poland ("we", "us", "our"). Our company details are at the end of these Terms. You can reach us at support@getalphacharts.com or through the Contact page.

These Terms of Service ("Terms") are a contract between you and us. They govern your use of the website at getalphacharts.com, the Alpha Charts web application, the Alpha indicators we provide on TradingView, our AI tools, alerts, emails and every other product or service we provide under the Alpha Charts name (together, the "Service").

2. Accepting these Terms

By creating an account, starting a free trial, buying a subscription or otherwise using the Service, you agree to these Terms and to the documents that form part of them: the Refund Policy and the Disclaimer. The Privacy Policy explains how we handle your personal data. If you do not agree, do not use the Service.

You must be at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" then means that organisation.

3. Definitions

• Consumer: a natural person who uses the Service for purposes outside their trade, business or profession. In Poland, this also covers a sole trader buying the Service for purposes that are not professional for their business, to the extent Polish law gives them consumer protection.
• Business customer: anyone who is not a consumer.
• Account: your personal account on the Service.
• Plan: a paid subscription to the Service, such as Base, Pro or Max, as described on the Pricing page when you subscribe.
• Free trial: a period at the start of a plan during which you are not charged. We no longer start them (section 7.2).
• Free plan: an account without a plan that includes the free features and usage limits shown when you take it. It costs nothing and needs no payment method.
• Your content: anything you enter into or upload to the Service, such as scripts, strategies, prompts, chat messages, settings and trade journal entries.
• Output: what the Service generates for you, such as AI-written code and explanations, backtest results, screener lists, indicator readings and alerts.
• Indicators: the Alpha Bands, Alpha Oscillator and Alpha Structure studies and any other scripts we make available, in the web application and on TradingView.

4. What Alpha Charts is

Alpha Charts is software for technical analysis and for writing and testing trading scripts. Depending on your plan, the Service includes:

• Pine Copilot: an AI coding assistant that writes, explains, checks and fixes TradingView Pine Script from plain-language descriptions.
• Backtester and Optimiser: tools that run your own scripts on historical market data and report the hypothetical trades, costs and statistics.
• Screener: scans of a list of markets by conditions you choose, by your own scripts, by conditions you describe in words to our AI, which writes them as a script, or by the current readings of our indicators.
• Indicators: our chart studies in the web application and, where your plan includes it, as invite-only scripts on your TradingView account.
• Alerts: notifications when a condition you set is met, where available.
• Analyst and Trading Coach: AI chats that explain charts you choose and help you work on your trading process.
• Education and free tools: guides, concept articles, calculators and a script audit.

The features of each plan are those described on the Pricing page when you subscribe. Features marked as beta, preview or "coming soon" may be incomplete, may change and may be withdrawn.

Technical requirements. To use the Service you need an internet connection, a current version of Chrome, Safari, Firefox or Edge with JavaScript, cookies and local storage enabled, and an email address. To use the Indicators on TradingView you also need your own TradingView account. Some features need a screen at least the size of a phone in portrait orientation.

5. Not investment advice

The Service provides information and tools. It does not provide investment advice. Nothing in the Service, including indicator readings, screener results, backtests, alerts, AI output, guides, emails and community content, is a recommendation to buy, sell or hold any financial instrument, or advice about whether any trade or strategy is suitable for you.

• We do not know your financial situation, objectives or risk tolerance, and the Service does not take them into account. Its output is the same for everyone who uses the same inputs.
• We are not an investment firm, broker, dealer, investment adviser or portfolio manager. We are not authorised or registered as any of these by any financial regulator.
• We do not execute orders, connect to your brokerage account to trade, hold or manage your money, or offer signals, trade calls or copy trading.
• Every trading decision is yours alone, made in your own account. Trading involves substantial risk of loss, and past or simulated performance does not guarantee future results.

If you need investment advice, speak to a professional authorised in your country. The Disclaimer explains these points in more detail and forms part of these Terms.

6. Your account

• Give us accurate information when you register and keep it up to date.
• Your Account is personal. One account is for one person. You may not share your login, your subscription or your TradingView access with anyone else, or let anyone else use your Account.
• Keep your password secure. You are responsible for everything that happens in your Account unless it results from our own failure to keep the Service secure.
• Tell us straight away at support@getalphacharts.com if you think someone else has accessed your Account.
• If you sign in with Google or Facebook, that provider's terms also apply to the sign-in, and we receive the details described in the Privacy Policy.

7. Plans, money back and billing

7.1 Plans

Plans, their prices and what each includes are shown on the Pricing page. Plans are billed in advance, monthly or yearly, as you choose.

Paid plans are not available in every country. In the United Kingdom, India and the other countries listed in 7.10, where we would have to register for tax from the first sale, a plan can be bought only through Onelink, where we offer it. We do not sell plans to customers in the other countries and provinces where that registration would apply, and we cannot sell to anyone in a country or region under EU, UN or US sanctions. Where you are a customer is decided by the country that issued the card you pay with, or by your billing address when the card does not say. If a plan cannot be sold to that country in the way you bought it, the subscription is cancelled when the checkout completes and nothing is charged, or a payment taken is refunded. We may cancel a subscription bought with false location details and refund the unused part of it.

7.2 First payment and money back

• A plan is charged when you buy it, for the plan and billing period you chose, and starts straight away.
• Its first payment comes with 30 days money back: ask within 30 days of it and we return it in full, as the Refund Policy explains. The money back applies once per customer and to a plan's first payment only, not to renewals.
• We may refuse the money back where we reasonably believe it is being misused, for example through repeated purchases and refunds.
• We no longer start free trials. A free trial started before 29 October 2026 runs to its own end date: you are not charged during it, the first payment is taken when it ends unless you cancelled before then, and that payment carries the same money back.

7.3 Automatic renewal

Your subscription renews automatically at the end of each billing period for the same period, and the price then in effect for your plan is charged to your payment method, until you cancel. By subscribing, you authorise us and our payment provider to take these recurring payments.

7.4 Payment

Payments are processed by our payment provider, which is named at checkout. We do not receive or store your full card number. Your payment is also subject to the payment provider's own terms where they apply to you.

7.5 Failed payments

If a payment fails, we or our payment provider may try again over the following days, and we will let you know. If payment is still not received, we may pause paid features or end your subscription. You remain responsible for amounts that were due for periods you used.

7.6 Changing plans

An upgrade takes effect straight away, and any price difference is shown to you before you confirm. A downgrade takes effect at the start of your next billing period.

7.7 Price changes

We may change the price of a plan. We will tell you by email at least 30 days before a new price applies to your subscription. The new price applies from your first renewal after that notice period. If you do not want to pay it, cancel before that renewal.

7.8 Invoices

Receipts or invoices for your payments are sent to you by email or made available in your Account. Business customers can add their company name, address and VAT number so that these appear on invoices.

7.9 Free plan

• Where we offer a Free plan, what it includes and its limits, such as a daily and a 30-day allowance of AI credits, are shown when you take it. It costs nothing and needs no payment method.
• One Free plan per person. We may suspend or close Free accounts opened to get around its limits.
• Starting a plan, or a free trial of one, gives your account that plan's features for as long as it runs, under sections 7.1 to 7.8. When it ends, the account goes back to the Free plan.
• We may change what the Free plan includes or its limits, or end it, for a valid reason such as cost, misuse or a change to the Service. We will tell you in the app or by email before a change that takes something away, and you can stop using it and delete your account at any time.

7.10 Purchases through Onelink

For customers in the United Kingdom, India, South Korea, Türkiye, Saudi Arabia, Mexico, Kazakhstan, Tajikistan, Kyrgyzstan, Georgia, Armenia, Moldova, Albania, Serbia, Laos, Vietnam, Cameroon and Kenya, we may offer plans and AI credit packs through Onelink, the merchant of record service run by Stripe. The checkout then says "Sold through Onelink". For a purchase made that way:

• Onelink is the seller of record. It takes the payment, charges and pays the VAT, GST or sales tax, sends the receipts, invoices and payment emails, and handles payment support and disputes. Your statement shows LINK.COM*.
• The payment is also subject to Onelink's own terms. You can manage the subscription, your payment method and your orders through Onelink as well as in your Account.
• The price may be shown and charged in your local currency at checkout, with the tax that applies included.
• Your use of Alpha Charts stays under these Terms, and the 30 days money back (7.2) applies in the same way. Onelink may also refund a payment within 60 days of it in certain cases.

8. Prices and taxes

• Prices are in US dollars and include tax. Any VAT, sales tax, GST or similar tax that applies in your country or state is calculated from your billing address and is part of the price shown; the tax amount appears at checkout and on each receipt. Where no such tax applies, the price is the same.
• Business customers with a valid VAT number in a country where the reverse charge applies: VAT is not added, and you account for it yourself.
• Purchases through Onelink (7.10): Onelink charges and pays the tax, and the price may be in your local currency.

You must give us an accurate billing country and address. If the tax we charged was wrong because the information you gave was wrong, we may charge or refund the difference on a later invoice, and we will tell you before we do. Prices are charged in US dollars. Charges from your bank, such as currency conversion fees, are yours.

9. Cancellation and refunds

You can cancel your subscription at any time from your Account or by writing to us. Cancellation stops the next renewal. You keep access to your plan until the end of the period you have paid for, or until the end of your free trial, and then paid features and TradingView access end.

Refunds are governed by the Refund Policy, which forms part of these Terms. In short, every plan's first payment carries 30 days money back, a period that has started is not refunded after that, and billing mistakes are always corrected. For a purchase through Onelink (7.10), you can also cancel and ask for your money back through Onelink.

If you are a consumer in the EU, you have a statutory right to withdraw from the contract within 14 days of concluding it, without giving a reason. Withdraw within the 14 days and we refund your payment less an amount proportional to the paid days used, because you asked at checkout for your plan to start straight away; on a plan's first payment the 30 days money back returns it in full instead. You can withdraw with the Withdraw from contract function linked at the foot of every page, by email, or with the model form in the Refund Policy, which explains how withdrawal works.

10. AI features

• Allowances. Pro includes a daily AI allowance; Base includes none. Max is unlimited, which means reasonable use by one person. After heavy use in a 30-day period, requests may run on a faster model until usage falls back, and automated, scripted or shared use may be limited. A free trial carries a smaller allowance, and the Free plan a daily and a 30-day allowance shown in the app. Purchased credit packs are spent after the day's allowance and do not expire while the account exists.
• You are talking to AI. The Pine Copilot, the Analyst, the Trading Coach and the market scan are AI systems, not people. Their answers are generated by a model.
• How they work. The Pine Copilot, the Analyst and the Trading Coach use large language models from third-party providers. Your messages and the context needed to answer them, such as a script, the chart readings you are asking about or a summary of your trade journal, are sent to those providers to generate the answer. The Privacy Policy names them.
• Output can be wrong. AI output may be inaccurate, incomplete, out of date or not suited to your purpose. Code it writes may not compile, may behave differently from what you asked for and may contain errors that only show in live markets. Review, test and understand any script before you rely on it.
• Output is not advice. The Analyst explains charts. It does not tell you what to buy or sell. The Trading Coach works on process, such as risk habits, journaling and routines, and does not assess particular trades for you.
• Output may not be unique. Other users may receive similar output for similar requests.
• Do not enter sensitive data. Do not put passwords, account numbers, government ID numbers or other people's personal data into prompts.
• Usage allowances. Your plan includes a usage allowance for AI features, as described on the Pricing page. Allowances reset on the schedule shown, do not carry over, cannot be exchanged for money and cannot be transferred. We may limit use that goes far beyond normal individual use or that degrades the Service for others.
• Models change. We may change the AI models and providers we use when better ones become available or a provider changes its terms.

11. TradingView access

Where your plan includes the Indicators on TradingView, we give access to them as invite-only scripts on the TradingView account whose username you link in your Account.

• Access is for one TradingView username per Account, and that username must belong to you.
• We request access from TradingView on your behalf. It usually appears within minutes, but it depends on TradingView and can take longer.
• Access starts when your username is linked, during a free trial too, and lasts while your plan or trial is active. When it ends, access is removed.
• You may change the linked username, within the limits shown in your Account. Repeated changes, or linking usernames that belong to other people, count as sharing access.
• TradingView is an independent company. Its own terms apply to your TradingView account, and it can change how invite-only scripts work, limit them or charge for them. If TradingView stops us from providing access, we will tell you, and you can use the Indicators in the web application or cancel your plan.
• Alpha Charts is not affiliated with, endorsed by or sponsored by TradingView. TradingView and Pine Script are trademarks of TradingView, Inc.

12. Market data and third parties

Prices, volumes and other market data in the Service come from third-party providers and exchanges. Data may be delayed, incomplete, adjusted after the fact or wrong, and different parts of the Service may use different sources. Market data is provided for your own personal, non-commercial use. You may not redistribute it, resell it or use it to build another product.

The Service links to and works with services run by others, such as TradingView, sign-in providers and payment providers. We are not responsible for their content, availability or practices, and a link does not mean we endorse them.

13. Backtests, scans and alerts

• Backtests and optimisation are hypothetical. They show how a script would have behaved on past data under the assumptions shown, such as fills at the next bar's open and the commission and slippage settings. They do not show real trading, and real results will differ. The Disclaimer lists their limits.
• Screener results list the markets where the conditions you chose were true on the data we had at the time of the scan. They are not a selection or recommendation by us.
• Scans you describe in words. Our AI writes your description as a script, and the scan lists the markets where that script's condition held. The AI can misread you: check that the script does what you meant before you rely on the list.
• Estimates. Some figures are estimates from models, not observed facts, such as dealer gamma exposure worked out from options open interest, and volume split into up and down from the order of trades. Treat them as estimates.
• Alerts are sent on a best-effort basis. They can be delayed, duplicated or missed because of data, network or provider problems. Do not depend on an alert for a decision that has to be made at a precise time.
• Automation is yours. If you send alerts to a webhook or connect them to other systems, those systems are under your control, and you are responsible for what they do.

14. Your content

You own your content. We do not claim ownership of your scripts, strategies, prompts or journal, and we do not publish them or sell them.

You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and display your content only as needed to provide, secure and improve the Service for you. This includes sending it to the providers that power features you use, such as AI models. The licence ends when your content is deleted from the Service, except for copies we must keep by law or that remain in backups for a limited time.

You are responsible for your content. Only enter or upload content you have the right to use. Scripts written by others often come with a licence, such as the Mozilla Public License or a Creative Commons licence, and you must follow it.

As between you and us, you own the Output generated for you, to the extent the law allows, except for parts of it that are our own material, such as our indicators, templates and content, which stay ours under section 15, and third-party material such as market data.

We may use anonymised and aggregated information about how the Service is used, which does not identify you or reveal your content, to run and improve the Service.

15. Our content and your licence

The Service, including the Indicators and their logic, the software, the AI prompts and templates, the concept library, the guides, the designs, the Alpha Charts name and logo and all other content we provide, belongs to us or our licensors and is protected by intellectual property law. Nothing in these Terms transfers ownership of it to you.

While your plan is active, we give you a personal, non-exclusive, non-transferable, revocable licence to use the Service for your own trading research and education. The Indicators are licensed to you, not sold. The free parts of the Service are licensed on the same terms. You may not:

• copy, publish, sell, rent, sublicense or distribute the Service, the Indicators or our content;
• decompile, reverse engineer or try to extract the source code or logic of the Indicators or the software, except where the law expressly allows it;
• re-create the Indicators or publish lookalike versions of them, on TradingView or elsewhere;
• remove or change copyright, trademark or licence notices; or
• use our name, logo or Indicators in a way that suggests we endorse you, your product or your service.

16. Acceptable use

You agree not to:

• use the Service in breach of any law, or to provide unlawful content;
• share your Account, login or TradingView access, or resell or sublicense access to the Service;
• use the Service, its output or our name to run a paid signals, trade-call, copy-trading or advisory service for others, or present its output to others as investment advice;
• scrape, crawl or download the Service or its data in bulk, or access it through bots or scripts other than through features we provide for that purpose;
• get around usage limits, access controls or security measures, or try to access accounts or data that are not yours;
• try to make AI features reveal their instructions, other users' data or our internal material, or use them to produce unlawful, harmful or infringing content;
• upload malware or anything designed to damage, overload or interfere with the Service;
• use the Service to build or train a competing product; or
• harass, threaten or spam other users in any community space we run.

We may remove content and limit, suspend or end access when we reasonably believe these rules have been broken, as described in section 20.

17. Feedback

If you send us ideas, suggestions or bug reports, we may use them freely and without paying you. This does not give us any rights in your scripts or other content.

18. Affiliates and referrals

Our affiliate programme is governed by separate terms that are shown when you apply. Referring yourself, creating accounts to collect commission, bidding on our brand in paid search without permission and misleading claims about the Service are not allowed and forfeit commission.

19. Availability, changes and support

We work to keep the Service available and accurate, but we cannot promise that it will be uninterrupted or free of errors. We may need to pause it for maintenance, security or reasons outside our control.

We improve the Service continually and may add, change or remove features for good reasons, such as security, a change in the law, a change by one of our providers, or to improve the Service. Changes never cost you extra. If a change reduces your access to or use of a paid plan more than slightly, we will tell you in advance, clearly, and if you are a consumer you may end the contract free of charge within 30 days of the change or of our notice, whichever is later, and we will refund the unused part of any prepaid period.

Support is provided by email and through the Contact page, in English, on working days.

20. Suspension and termination

By you. You can stop using the Service and cancel your plan at any time. You can ask us to delete your Account as described in the Privacy Policy.

By us. We may suspend or end your access, in whole or in part, if:

• you seriously or repeatedly breach these Terms, for example by sharing access or copying the Indicators;
• we reasonably suspect fraud, payment abuse or a security threat;
• a payment remains unpaid after the steps in section 7.5; or
• we are required to by law or by a court or authority.

Where appropriate, we will warn you first and give you a chance to fix the problem. We will tell you the reason unless the law or a security concern prevents it. We may also stop offering the Service altogether with at least 30 days' notice, and refund any prepaid period you have not used.

When your access ends, your licence ends and TradingView access is removed. Export anything you want to keep before then. Your data is then handled as described in the Privacy Policy. If we end your plan without a breach on your part, we refund the unused part of any prepaid period. Sections that by their nature should continue, including sections 5, 13, 15, 22, 23, 24 and 26, continue to apply.

21. Complaints

If something does not work as it should, write to support@getalphacharts.com with the email address of your Account, a description of the problem and what you would like us to do. We reply within 14 days of receiving your complaint.

If you are a consumer, the law gives you rights when digital content or a digital service does not conform to the contract. You may ask us to bring it into conformity. If we cannot, or do not do so within a reasonable time, you may be entitled to a price reduction or to end the contract. These rights apply in addition to the Refund Policy and are not limited by these Terms.

Consumers can also use out-of-court complaint and redress procedures. In Poland these include the district and municipal consumer ombudsmen and mediation by the Trade Inspection. Consumers elsewhere in the EU can contact their national consumer protection authority or a European Consumer Centre.

22. Warranties

If you are a consumer, the Service comes with the rights that consumer law gives you, and nothing in these Terms limits them.

If you are a business customer, the Service is provided "as is" and "as available". To the fullest extent the law allows, we exclude all warranties and conditions not expressly set out in these Terms, including those of merchantability, fitness for a particular purpose, accuracy and non-infringement.

For everyone: we do not promise that the Service will make you money, that any script, indicator, backtest or scan will be accurate or profitable, or that the Service will meet your particular needs.

23. Limitation of liability

• What we never limit. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for damage we cause intentionally or through gross negligence, for fraud, or for any other liability that cannot be excluded or limited by law.
• Trading decisions. Because the Service provides information and tools, not advice or execution, we are not responsible for your trading or investment decisions or for losses arising from them, except where a loss results from our own breach of these Terms and the law does not allow us to exclude liability for it.
• Consumers. If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breach of these Terms or of our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made, or that you could reasonably have avoided.
• Business customers. If you are a business customer, we are not liable for loss of profit, revenue, data, business or goodwill, or for any indirect or consequential loss. Our total liability to you in any 12-month period is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

24. Indemnity

If you are a business customer, you will compensate us for reasonable costs, losses and liabilities, including reasonable legal fees, that arise from a claim by a third party caused by your breach of these Terms, your content or your misuse of the Service. We will tell you promptly about any such claim and let you take part in its defence. If you are a consumer, this section does not apply to you, and your liability is determined by the law.

25. Changes to these Terms

We may update these Terms, for example when we add features, when the law changes or to make them clearer. We will tell you about material changes by email or in the Service at least 30 days before they take effect. A change that the law or security requires may take effect sooner. If you do not agree to a change, you may cancel before it takes effect. If you are a consumer, you will not be charged for any period after that. Continuing to use the Service after a change takes effect means you accept it. The date at the top of this page shows the current version.

26. Governing law and disputes

These Terms are governed by the laws of Poland. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country or in the Polish courts.

If you are a business customer, disputes are decided by the common court competent for our registered office in Warsaw.

Before going to court, please contact us. Most problems are solved faster that way.

27. General

• Entire agreement. These Terms, together with the Refund Policy, the Disclaimer and the plan details shown when you subscribed, are the whole agreement between you and us about the Service.
• Severability. If a court finds any part of these Terms invalid, the rest stays in effect, and the invalid part is replaced by the valid rule closest to its purpose.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Transfer. You may not transfer your rights under these Terms without our consent. We may transfer ours to another company, for example as part of a sale of our business, if this does not reduce your rights. We will tell you if this happens, and if you are a consumer you may cancel.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as outages of internet, hosting, data or payment providers, attacks, natural disasters or government action. We will tell you and take reasonable steps to limit the effect.
• Notices. We send notices to the email address of your Account. Send notices to us at support@getalphacharts.com.
• Language. These Terms are written in English. If we provide a translation, the English version applies where they differ, unless the law of your country requires otherwise.

28. Contact and company details

Questions about these Terms: support@getalphacharts.com or the Contact page.

Company

Coastline Digital sp. z o.o.

Trading as

Alpha Charts

Registered office

ul. Hoża 86 lok. 410, 00-682 Warsaw, Poland

Registry court

District Court for the Capital City of Warsaw, XII Commercial Division of the National Court Register

KRS number

0001269306

Tax number (NIP)

7011333619

Share capital

PLN 5,000

Email

support@getalphacharts.com